For questions, bugs, or account help, write to support@infinitegamer.me.
How fast we answer
- A report of objectionable content or an abusive user: we aim to act within 24 hours. Acting means we review it and take the relevant product or account action. An in-app report does not currently receive an in-app reply, so email us too if you need a response.
- Everything else: a reply within one business day. Bugs, questions, account trouble, a feature you want.
If you have not heard back in two days, send a follow-up.
Reporting content or a person
Report anything that breaks the community standards: harassment, sexual content involving a minor, a recording of someone who did not agree to be recorded, illegal content, or someone pretending to be a person they are not.
Email support@infinitegamer.me with the subject line Report, and include as much of this as you have:
- The question the conversation was about, or the name of the question set.
- Who posted the thing, as their name shows up in the app.
- Roughly when it was posted.
- What happened, in your own words. A screenshot helps and is never required.
Your report stays between you and us. We do not tell the person who reported them. If you are worried about your safety, say so in the first line so we can prioritize your report.
Sexual content involving anyone under 18 is removed and the account is closed permanently, and it is reported to the National Center for Missing and Exploited Children and to law enforcement. If you believe a child is in immediate danger, call 911 first, then email us.
Deleting your account
Open Cozy Campfire, go to Settings, and delete your account there. The app tells you exactly what it is about to erase before it does anything. The full list of what goes and what stays is on the privacy page.
If you cannot get into the app, email support@infinitegamer.me from the phone number on the account, or tell us the number, and we will delete it for you.
You got an invite text and you do not want one
Someone who has your number in their contacts invited you. Your name and number are sitting in our database waiting for you to join, and nothing else about you is. Email support@infinitegamer.me with the number and we will delete the invite. You do not have to install anything to ask.
Common trouble
The sign-in code never arrives
Codes go by text message to US mobile numbers. Check that you typed the number right, that you have signal, and that the message did not land in a filtered folder. If it still does not come, email us the number and we will look at the delivery record.
You cannot see anyone's answer
That is the app working. You see other people's answers after you record your own. If you have recorded yours and still cannot see theirs, that is a bug, so tell us.
A recording will not upload
Video answers are large, so a weak connection can stall one. The app retries on its own. If it stays stuck, close the app, reopen it on Wi-Fi, and try again. If it still fails, include the support code shown near the bottom of Settings. It lets us find the matching technical timeline without putting your recording or question in the monitoring service.
You are not getting notifications
Check Settings, then Cozy Campfire, then Notifications on your iPhone. Signing out deletes the notification token for that copy of the app, so sign back in and it will be recreated. If the switch is on and nothing arrives, include the support code from Settings when you email us. We can then distinguish a notification that was never queued, rejected by Expo or Apple, or accepted by the push network but never opened.
The app closes unexpectedly
Include the support code from Settings and what you were doing immediately beforehand. This SDK 56 build does not send JavaScript exceptions, stack traces, native crash reports, or out-of-memory terminations to EAS Observe. The code can locate fixed operational events and performance data that preceded the problem, but it cannot reconstruct the crash itself.
Asking what we have about you
Email us and we will tell you what first-party account-linked data we can identify, send you a copy, or correct something that is wrong. Detached moderation records, sent prompt history, and provider logs can remain as described in the privacy policy.
Who you are actually writing to
Cozy Campfire is made and run by a small independent team through Infinite Gamer LLC, a California company. For help, email support@infinitegamer.me.